Welcome to Florist Kilburn’s online flower delivery service. These Terms & Conditions govern your use of our e-commerce platform when purchasing flowers and related products for delivery in Kilburn and the surrounding areas. By placing an order on our website, you fully accept these Terms & Conditions and agree to abide by them. Please read them carefully before making any purchase.
These Terms & Conditions apply to all users and customers of the Florist Kilburn online flower delivery service. Whether you are ordering flowers for delivery in Kilburn or surrounding districts, these terms are legally binding and protect both parties. Florist Kilburn reserves the right to update or amend these Terms & Conditions at any time, and such changes will take effect immediately upon being posted on our website. Your continued use of our services implies acceptance of the latest version of these terms.
To place an order for online flower delivery in Kilburn, please follow the instructions provided on our website. You will be guided through the selection of your chosen items and required to complete all necessary details, including (but not limited to) recipient name, delivery address, preferred delivery date, and any special instructions. Once you have reviewed your order and proceeded to checkout, your order constitutes an offer to purchase the selected products from Florist Kilburn.
After submitting your order, you will receive an order confirmation acknowledging receipt of your request. Please note that this confirmation does not represent acceptance of your order by Florist Kilburn. Acceptance and formation of the contract occur only once we have dispatched the items or otherwise notified you that the order has been accepted. Florist Kilburn reserves the right, at its sole discretion, to reject or cancel any order without providing reasons, including but not limited to: unavailability of products, invalid payment information, or suspicion of fraud.
Given the nature of fresh flower stock and seasonal availability, some items displayed on our website may not always be available. While we aim to provide the exact flowers as pictured and described, Florist Kilburn reserves the right to substitute flowers or packaging of equal or higher value and similar quality, where necessary. Any substitutions will be made with care to maintain the overall appearance, style, and value of your selected arrangement.
If substantial changes are required that impact the overall design or key flower varieties, we will attempt to contact you at the earliest opportunity using the details provided at checkout. However, if timely contact is not possible, we reserve the right to proceed with appropriate substitutions to ensure your order can be fulfilled and delivered on your requested date.
Florist Kilburn offers flower delivery throughout Kilburn and neighbouring areas. The delivery options, including same-day, next-day, or specified date delivery, can be selected during the checkout process. Delivery times are estimates and, while we strive to meet your preferences, times cannot be guaranteed, especially during peak periods such as Mother’s Day, Valentine’s Day, or adverse weather conditions.
If no one is present at the delivery address, the flowers may be left with a neighbour, securely in a safe location (as instructed), or returned to the shop, in which case a redelivery may be arranged. Additional charges may apply for redelivery attempts outside the original terms. It is your responsibility to provide accurate delivery information. Florist Kilburn cannot accept liability for late or failed deliveries due to incorrect or incomplete addresses.
All prices on the Florist Kilburn website are displayed in British Pounds (£) and include VAT unless otherwise stated. Payment is required at the time of order placement. We accept a range of payment methods, including (but not limited to) valid credit and debit cards processed via our secure payment gateway.
By submitting payment information, you confirm that you are authorised to use the payment method provided and that sufficient funds are available to complete the transaction. Your payment will be debited upon order confirmation. Should there be a problem processing your payment, Florist Kilburn reserves the right to withhold or cancel the order. All payments are subject to validation checks and authorisation by your card issuer or payment provider.
If you wish to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request. However, as our items are often perishable or custom-made to order, amendments or cancellations may only be possible up to 24 hours prior to the scheduled delivery date. Cancellations received after this deadline may not be possible and may be subject to a charge up to the full order value.
For orders that have already been prepared, dispatched, or delivered, cancellations are not permitted. Refunds, where applicable, will be processed using the original method of payment and may take up to five working days to appear in your account, depending on your bank or card provider policies.
Florist Kilburn takes pride in delivering quality flowers, but if you are dissatisfied with the product or service received, please notify us within 24 hours of delivery. We may ask you to provide photographic evidence of the issue to assess eligibility for a refund or replacement. Due to the perishable nature of our products, we reserve the right to investigate claims on a case-by-case basis.
Return of products may be required at the customer’s expense, at the discretion of Florist Kilburn. Refunds or replacements will not be offered for products that have been altered or discarded without prior agreement. Our refund policy does not affect your statutory rights as a consumer under UK law.
By using our online flower delivery service, you agree to:
Failure to comply may result in orders being delayed, cancelled, or refused at our discretion.
To the fullest extent permitted by law, Florist Kilburn shall not be liable for loss, damage, or delay arising from events or circumstances outside our reasonable control, including but not limited to acts of God, adverse weather, industrial disputes, supplier failures, or acts of third parties.
Our total liability in connection with any order or contract is strictly limited to the purchase price of the flower arrangement in question. We accept no liability for any indirect, consequential, or incidental damages, including (but not limited to) loss of profits, goodwill, or data arising out of, or related to, the use of our services or products.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
All content on Florist Kilburn’s website, including images, trademarks, designs, graphics, and text, is the property of Florist Kilburn or its licensors. You may not copy, reproduce, or distribute any content from our website without express written permission. These Terms & Conditions do not grant any licence or right to use any copyright material, trademarks or brands belonging to Florist Kilburn or third parties.
Your privacy is important to us. Any personal information provided during the order process will be used strictly in accordance with our privacy policy and applicable data protection laws. Your data will never be shared with unauthorised third parties except as necessary to fulfil your order (for example, sharing delivery information with a courier).
These Terms & Conditions and any contracts for the sale and delivery of products by Florist Kilburn shall be governed by, and construed in accordance with, the laws of England and Wales. Any disputes or claims arising from use of our services or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, it shall be deemed deleted, but this will not affect the validity and enforceability of the remaining provisions. No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.
Nothing in these Terms & Conditions will affect your statutory legal rights as a consumer under UK law.
We may assign or transfer any of our rights or obligations under these terms to a third party at our discretion, provided that this does not affect your statutory rights.
These Terms & Conditions apply to all customers using the Florist Kilburn online flower delivery service in Kilburn and the surrounding areas.
If you have any questions regarding these Terms & Conditions, or require clarification on any aspect of your order, please contact us using the details provided on our website.
Thank you for choosing Florist Kilburn for your online flower delivery needs in Kilburn and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kilburn, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kilburn.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
