Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Kilburn
At Florist Kilburn, we pride ourselves on delivering only the freshest flowers to our customers across Kilburn and the surrounding areas. As a trusted local florist serving households and businesses, our priority is your satisfaction with every bouquet, arrangement or floral gift. If your flowers do not arrive in peak condition, we are here to set things right swiftly and smoothly.
Damaged-on-Arrival Policy
We pack your flowers with the utmost care, but if your order arrives damaged or in a less-than-fresh state, please let us know within 24 hours of receipt. This allows us to assess and resolve your concerns quickly. We may require a photo of the damaged flowers to process your return or replacement and ensure we uphold our high standards for every delivery.
Freshness Window & Flower Care
All our flowers are guaranteed fresh upon delivery. With proper care, most of our arrangements should remain vibrant for a minimum of 5 days after arrival. We include flower care instructions to help you enjoy your bouquet at its best for as long as possible. Should you experience premature wilting or another concern within this freshness window, please contact us immediately so we can investigate and provide a solution.
Refund & Replacement Options
Your happiness with our service is paramount. If your flowers arrive damaged, fail to meet our Fresh Flowers Guarantee, or fall short of expectations due to our error, we are pleased to offer the following options:
- Replacement: A fresh bouquet will be sent to you or your recipient as soon as possible at no extra cost.
- Refund: A full or partial refund will be processed depending on the nature of the issue.
To help us process your request efficiently, please provide your order details and a brief description of the issue when you contact us.
How to Make a Complaint
If you are unhappy with any part of your experience with Florist Kilburn, we welcome your feedback. To make a complaint, simply contact us with your order number and the details of your concern. Our dedicated customer service team will review your case and respond promptly. We aim to resolve all complaints fairly and transparently, keeping you informed at each step of the process.
Why Choose Florist Kilburn?
As a trusted local Kilburn florist, we are committed to quality, reliability, and the satisfaction of our community. Our Fresh Flowers Guarantee is more than a promise—it's our assurance of excellence and care, whether delivering to local homes or nearby businesses. Thank you for choosing Florist Kilburn for your floral needs. If ever you feel our service has fallen short, rest assured we will always do our best to put things right.
